CUSTOM MADE
IN NEW ZEALAND
TERMS AND CONDITIONS
MANUFACTURING & DELIVERY TIMEFRAMES
CUSTOM WETSUITS: Good things take time. Please allow 4-6 weeks from the date that you send us your measurements for us to make your custom pattern and manufacture your wetsuit.
ACCESSORIES: We typically fulfil accessories orders within 1-2 weeks. However, please be aware that not all items are in stock and may need to be manufactured for you, in which case it may take a bit longer for us to fulfil your order. If you need your item(s) urgently, please contact us first so we can check that we have it in stock.
DELIVERY TIMEFRAMES: You can choose to pick up from our workshop or have your item(s) delivered to you. We deliver via courier within New Zealand (1-3 working days) and via International Air to Australia (3-6 working days). If fulfilment of your order will be delayed beyond these timeframes for any reason we will notify you of the delay as soon as possible.
RETURNS & WARRANTY
CUSTOM WETSUITS: Because your custom wetsuit is made especially for you using your unique body measurements, we cannot accept “change of mind” returns for custom wetsuits, and will only accept returns where your custom wetsuit does not fit you properly or is covered by our warranty policy (below). If your custom wetsuit does not fit you properly, we will do everything necessary to alter your wetsuit to make sure that it does, provided that you get in touch with us within 1 month of receiving your wetsuit.
ACCESSORIES: We do not accept "change of mind" returns on these items. However, if your item does not fit we will happily exchange it for a different size, provided that you get in touch with us within 1 month of receiving your item. The item(s) must be returned to us UNUSED and in a re-saleable condition (as determined by us). Please package the item carefully, and in particular do not scrunch it into a small box as this will crease the neoprene. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary. You will not be compensated for any freight costs incurred. For multiple size exchanges you will incur courier charges for posting the item(s) to you. We ask that you measure yourself carefully and consult our size charts on the product pages before ordering, or contact us, to give yourself the best chance of choosing the correct size.
Our return address is:
SEAQUEL PRODUCTS LTD
15G Porana Road
Wairau Valley
Auckland 0627
New Zealand
WARRANTY: We are proud of the quality of our products and the standard of manufacturing and we stand by them with a 2 year warranty for defects in materials or workmanship. This means that, if you bring your wetsuit to us within 2 years of your purchase, we will repair any defects in materials or workmanship at no cost to you. If we are unable after a reasonable number of attempts to repair your wetsuit we will provide either a replacement or a full refund. Typically a defect in the materials or workmanship covered by this warranty would be something like a defect in the gluing, stitching or neoprene. The warranty does not cover damage from using the wetsuit, e.g. rips, cuts or scuffing from rocks or getting caught on the boat, colour fading, tears from putting your suit on without lubricant, damage from improper washing, storing or drying, or general wear and tear.
PRIVACY POLICY
WEBSITE & PAYMENT SECURITY: We use SSL browser encryption to ensure that all sensitive data transmissions (including credit card and payment information) is encrypted and secured. All of our credit card transactions are processed by an online payment system (Fat Zebra) in a secure payment gateway. In order to protect your data, Fat Zebra encrypts the information stored within its database.
COLLECTION, USE & DISCLOSURE OF INFORMATION: When you order and pay for products or services from Seaquel Products Ltd, you may be asked to provide certain information about yourself including your name, address and contact details, credit or debit card information, and personal measurements. We will use your information to bill you for your orders, to manufacture your goods according to your measurements, to supply you with the goods you have requested, and to contact you concerning your orders where necessary. In performing those services, we may need to disclose certain information to our contractors and service providers (e.g. legal and accounting service providers, payment service providers, mail and transport service providers, manufacturing service providers). We also receive information from you when you use our website. We use server logs and different Web analytic tools to help us record this information (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers). These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and what content, products and services are viewed when visiting our website. This information is aggregated and not linked to any individual user. We may also use third party service providers (for example, Google) to help us track the effectiveness of our website, generate visitor traffic and to display targeted advertising. These advertisements may collect anonymous information about your visits to the website on which such advertisement is placed, your interaction with these ads and the products and services offered by us and others through the use of a cookie (such as a Google Analytics) pixel tag or other web technologies. We, Google and other selected marketing organisations and may use this anonymous information to inform, optimise and provide targeted advertisements to you. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. We do not sell, rent, loan, trade, or lease any personal information collected by our website.